Service terms
Clear expectations for every TAK repair and return. Last updated August 2026.
1We inspect firstEstimates are confirmed before work begins.
2Keep your referenceIt is needed to track every request.
3Back up your phoneService can require a device reset.
01 Repairs and estimates
- Prices shown when you submit a request are estimates based on the details supplied.
- Our technicians inspect every device before work starts. We send an updated estimate if additional work is needed.
- No chargeable repair begins until you approve the confirmed price. If you decline it, we can return the device unrepaired; return shipping may apply.
- Typical turnaround is 5 to 10 business days after the device arrives. Parts availability can extend this timeframe.
02 Shipping to us
- Pack the phone securely and retain proof of postage until the Service Centre confirms receipt.
- Put your service reference on a note inside the parcel. Send only the phone unless our team asks for an accessory.
- Remove SIM cards, memory cards, cases and other personal accessories. TAK Service is not responsible for accessories sent in error.
TAK Service Centre
Repairs department
1 Service Way
Newark NJ 07102
United States
03 Your device and data
- Create a backup before sending your phone. Diagnostics and repair may require a reset, which can erase data.
- You are responsible for removing or backing up personal content, apps, settings and accounts.
- Remove device locks where possible, or provide the information required for testing after the repair.
04 Returns and payment
- Returns require a valid, single-use authorisation code linked to the original order and must be shipped within 14 days.
- Refunds are assessed after receipt and inspection, then issued to the original payment method where approved.
- Payment is only taken after approval of the final repair price. Card security codes are never stored.
05 Completed or unclaimed devices
We email the address on your request when a repair is completed, declined, or needs a decision. If we cannot reach you for 60 days after that notice, the device may be treated as abandoned and recycled where permitted by law.
Questions about these terms? Reply to any message from our service desk.